Hi every­one,

There were a num­ber of say­ings that came out of our lean trip to Seat­ing Mat­ters. Phras­es that you heard that rang true or caused the pen­ny to drop. I’ve made a list of all my favourites below:

• Dual own­er­ship is no own­er­ship
• Work should be easy
• Improve­ments beget improve­ments
• An improve­ment isn’t an improve­ment until it is shared
• Slow is smooth. And smooth is fast.
• Make it idiot proof.
• Blame the process, not the per­son.
• Set the stan­dard
• How you do any­thing, is how you do every­thing
• Leave it bet­ter than you found it
• There is a place for every­thing, and every­thing has its place
• Where you ask the ques­tion is where the answer should be
• Drain the riv­er
• Mis­take of the week
• Stop and fix
• Fix what bugs you
• And finally….Run the exper­i­ment

These phras­es might not mean any­thing right now (although I’m sure at least a few stand out / make sense imme­di­ate­ly) but over the course of the next few weeks I’m going to run through some exam­ples as to how these show up at Seat­ing Mat­ters (and how we are try­ing to imple­ment that with­in not only our busi­ness­es but help our clients to imple­ment it too).

Take care until the next time

Rus­sell + Rus­sell